B&A Tips & How-to

5 Tips to Increasing Your Business’s Online Reputation

feedback-1977986_960_720With almost all business being conducted online it’s no wonder that businesses, not just individuals, are concerned about what the ‘online world’ is saying about them. From sites where employees can review their managers to social reviews speaking about brand experience, businesses today need to consider adding reputation management to their online marketing mix.

Reputation management, or online reputation management (ORM) as it’s also referred to, controls how others see you when they look for you online. It allows you to take control of the online conversation. A multi-pronged process, reputation management analyzes, establishes, protects, restores and monitors your brand’s image online. Negative items online can seriously impact your company’s reputation. Reputation management can bury the negative material found on the Internet, defeating it with more positive material to improve your credibility and customers’ trust in you.

The importance of reputation management

Reputation management should be a top priority for any business. You’ve worked hard to build your business but one negative review can negatively impact your company’s reputation and bottom line. We all know that your buyers turn to the Internet when looking for a business and/or to read reviews about your business. And they believe what they read, take a look at these stats:

  • When looking for a local business, 97% of people read online reviews (BIA Kelsey)
  • 92% of users will use a local business if it has a 4 star rating (BrightLocal)
  • 88% of consumers say they trust online reviews as much as personal recommendations (Forbes)
  • 72% of consumers say that positive reviews make them trust a local business more(BrightLocal)
  • Two out of three people see the Internet as the most reliable source of information about a person or a business (Edelman Insights)

Now that you know the stats on how important it is to your business, here are a few tips I’d like to share with you about how to increase your business’s online reputation:

  1. How do you identify and monitor the issues? You’ll need the talent and resources to identify and monitor your company’s reputation on an ongoing basis, as this is not a one-time deal to defeat any negative material and create and promote positive content that will give your company a great online image. At CreativeWorks Marketing we provide Reputation Management Services and can help identify and monitor your online reputation.
  2. What is your company’s online reputation? The first thing we need to do is to determine how others see you when they look for you online. Is your brand and image being perceived in the way that you had envisioned? We scour, search and monitor websites, social media platforms and review sites on an ongoing basis.
  3. We get your story out there. The best way to promote a positive image or to counteract a negative comment is to get your story out there. Positive, accurate content is needed on an ongoing basis to create and/or improve your online presence – blogs, videos, podcasts, ebooks… You control the story.
  4. Promote your company on social media. LinkedIn, Twitter, Facebook… You need to be where ever your customers live. And social media sites will help your search engine results rankings which can positively impact your online reputation.
  5. Search engine optimization (SEO). SEO is very important to reputation management. It can be used to help potential customers find you and to emphasize positive information about your company. SEO is an excellent tactic when trying to bury a negative comment. The negative comment is pushed down and supplanted by positive content, minimizing or eliminating its effect.

Don’t take a chance with your company’s reputation! CreativeWorks Marketing can identify and monitor your online reputation, deal with any negative material found on the Internet and promote a positive image that will inspire customers to do business with you. We know how important your business is to you and we will make every effort see that your reputation is stellar and that you control your digital footprint. Contact us today.

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Building a Cohesive Brand Identity

489783302I know companies understand that they need to have a brand, but many miss the mark on creating a cohesive brand identity. Although many may see this as ‘fluff’, creating a strong brand identity can be a complicated process that’s difficult to master.

As I tell many of my clients, brand identity is not just a logo; it’s the entire visual language that your company uses to communicate with its audience. It’s the art of portraying the right message and making a lasting, first impression.

Brand identity answers the questions what do you want your story to be and how do you want to be perceived in the marketplace? I’ve outlined below 7 steps that will I hope will help you in developing a cohesive brand identity:

  1. Review your current brand and your competition: Think about how your brand is being perceived in the marketplace and whether the message you’re delivering is clearly understood and reaching your target audience. It’s not enough to just review your brand; you need to understand what you’re up against. Have you done your market research? If not, now is the time.
  2. Audit your audience: Know your audience! Build a brand around what they want (not what youwant). It’s a competitive world out there. If your customers don’t find what they’re looking for from you, they will find it from someone else.
  3. Choose your theme: Choose your theme wisely. A well-conceived theme creates a powerful and effective communication platform which will deliver a higher ROI. A theme is compelling and engaging because it’s able to communicate your brand identity more effectively. It takes brand identity to a whole new level.
  4. Develop a consistent colour palette: Your colour palette is typically defined by the colours in your logo and is the foundation of your visual brand identity. The colours don’t have to be identical to those in your logo but should complement them. Very important – your colour palette must work well with your website and printed material.
  5. Don’t go overboard with fonts: There are hundreds of fonts to choose from but don’t go overboard using too many fonts that may look creative but are difficult to read. Less is more. You can use a different font for headlines than for body text, but the font must be easy to read, and be consistent across your website and print materials.
  6. Use custom design elements: Looking off-the-shelf isn’t going to help you stand out. Custom design elements can be a huge asset to your brand identity. A professional graphic designer can create your logo and various elements of your website. The images don’t have to be the same throughout your website and print materials but all of the visuals should contribute to a consistent look and feel.
  7. Use a consistent tone of voice: You can’t tell your story without words. It’s important to give a great deal of thought to what style of writing will be consistent with the image that you want to portray in the marketplace and mesh well with your imagery. Consistency is key to a successful brand identity. A professional writer will be able to understand your voice and produce work consistent with it.

Every company needs a cohesive brand identity to compete in the marketplace but many miss the mark because they attempt it on their own. You need a professional marketing agency with strategists, graphic designers and professional writers. CreativeWorks Marketing has over 20 years of experience helping companies like yours build cohesive brand identities. Give us a call today and maximize your return on investment.

The Basics of Branding

fierce-brandingBranding is one of the most important aspects of any business, no matter what type of organization you run. Having an effective brand strategy can give you an upper hand in today’s competitive market. You may be asking, “What exactly does branding mean?” “What is a brand strategy?” and “How do these two things help my business grow?”

Put simply, your brand is a promise you make to your customer. Your brand tells customers who you are, who you want to be, and what they can expect from your products and/or service.

Are your services expensive and serve a niche market? Ask yourself, is your service high quality at a high-cost, or, low-cost but high-value? You’re going to have to choose, because you can’t be both. Who you are should be based on what your target market wants, and who they need you to be.

What is a Brand Strategy?
A brand strategy is the what, where, when, how, and to whom you communicate your brand messages with. A good brand strategy differentiates your offering from your competitors’. In thinking about your brand, try answering the following:

  • What is your company’s mission?
  • What are the benefits and features of your products or services?
  • What do your customers and prospects already think of your company?
  • What qualities do you want them to associate with your company?

Learn the needs, habits and desires of your current and prospective customers. And don’t rely on what you think they think. Know what they think.

Brand Equity
Having a solid and consistent brand leads to strong brand equity (the intangible added value brought to your company’s products and/or services that makes it acceptable for your company to charge more for your products and/or services than what seemingly identical unbranded products charge).

Christian-Louboutins-red--007A great example of brand equity is high-end footwear designer Christian Louboutin. Louboutin launched his line of luxury, red-bottomed women’s shoes in France in 1991. The red-lacquered soles have differentiated Louboutin from other luxury shoe brands, and have influenced women all over the world into buying and wearing high-end shoes. People will pay more for the promise of luxury, quality, and the red-bottomed recognition that comes with wearing Louboutins.

Bottom line: the more recognized your brand is, the more real estate you take up in your consumers’ minds, and the more power you have to persuade your target market to buy your brand.

Defining Your Brand
Trying to define your brand is like a journey of corporate self-discovery. It can be time-consuming, difficult and at times uncomfortable – but in the end, it’s worth it!

Is your brand defined? Do you have a strong brand strategy in place? Do you understand the needs, habits and desires of your current and prospective customers? Do you rely on what you THINK they know rather than KNOWING what they know? Comment and share your branding successes and failures with me. If you are looking to define your brand and/or develop a brand strategy, please feel free to contact me at 416-653-3053, or info@creativeworksmarketing.ca.