branding

What’s the Difference in Selling Your Product or Your Brand?

Screen Shot 2018-04-17 at 12.02.57 PMAs a business owner, you probably hear about the importance of branding all the time. However, I’ve seen many small business owners confuse selling their product with selling their brand. You already thoroughly understand your product, but since 30% of Canadians base their purchasing decisions on their trust in certain brands, it’s essential to note the differences between the two.

When businesses come to me wanting a better ROI on their lead generation, I often find the issue is not with their product, but with understanding the difference between their product and their brand. If we push one without the other, the results can be sales stagnation. Products and branding should go hand in hand. To do this, you’ll need to understand how they are different. I’ve outlined below what I feel are the differences between products and branding and why these differences are significant.

Product

Your products are specifically the objects or services you provide to customers in exchange for payment. They fulfill your customers’ needs. There are likely many competing businesses that offer the same or similar products that would also adequately fulfill their needs, so it’s your job to convince your target market that your products are the best. That’s where your brand plays a key part!

Brand

Your brand is how your target market perceives you. When they think about your business, what words come to mind? If your customer surveys and reviews are coming back with negative descriptors like “slow”, “unavailable”, or “no follow-up”, it might be time to rethink your brand. The goal is for your brand to resonate with your customers.

Your product may fulfill your customers’ needs, but your brand fulfills your customers’ wants. When you and a competitor have similar pricing and quality, the business with the better branding comes out on top; it determines which business they want to purchase from.

Your brand is your promise to your customer. Your brand clearly differentiates your company from your competition, so your audience will not only understand who you are but also clearly identify your value and the benefits of buying your product. Strong branding equals increased business results. Believe it or not, businesses have just as much personality as people.

A short and simple way to remember the difference between your product and your brand is this: You sell your product, but your brand sells you.

For award-winning help with your branding and help determining your brand’s personality and the direction it should take, contact CreativeWorks Marketing today!

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Does Your Brand Walk the Walk?

k-10-ice-3210-20370-lyj0923-02-brandingWhat happens when brands talk the talk but don’t walk the walk? Well, recently, employees from one of Canada’s largest and most-recognized telecommunications company have made claims that the company does not represent the values it stands for in one of its most successful campaigns.

If you follow my blog closely, you would have read by now the importance I stress on branding and having a brand that is true to what you and your company believe in. But if your brand lacks synergy with the reality of your operations, as is with the case mentioned above, there can be real and damaging consequences to your business.

In my 20 years as a marketing leader and expert, I’ve helped craft brand identities from tried and true methods but have also bared witness to countless brands that have failed to resonate with consumers due to various reasons.

So, what can a brand misalignment mean for your business?

  1. Upset Customers, Bitter Employees
    In today’s digital age, there’s no hiding from a disgruntled customer. Social media and review sites have paved the way for upset customers to air their bad experiences with the click of a button. According to AdWeek, 81% of customers conduct online research before making a purchase. A good brand will ensure that the sales experience is a pleasant one and is based on the entirety of a customer’s experience with your company; not just your logo.

    Additionally, employees have influence over your brand’s perception as well. With websites such as Glassdoor and Indeed, future hires and even customers can get an inside glimpse on what it’s like to work for a company – the good, the bad, and the ugly.

  1. Bad PR
    There’s the old saying that there’s no such thing as bad publicity. I would humbly disagree. Remember when the documentary Blackfish was released and SeaWorld’s stock dropped by half since 2013, even though they “protect animals and the wild wonders of our world”? Or how about when Target failed to secure their customers’ data from a breach resulting in a loss of at least $148 million and leading their customers to “expect more” from the company? For a small business, a drastic hit in revenue caused by bad PR would likely mean closing shop.

Luckily, even the most established of brands can revitalize themselves. Here’s how you can ensure you walk the walk when it comes to your brand:

  1. Be True to Who You Are
    A brand can make any claim they want, but they need to be able to back up their claims if and/or when they are questioned on them. If your company is known for its excellent customer service or award-winning products, use it to your advantage! Basing your brand on real, positive experiences of customers will give you an edge over the competition’s brand ambiguity.
  1. Brand Values Start From Within
    Your employees are an extension of your brand. Much like how you would turn to customer perception for assistance in developing your brand, your internal staff should also play a role. Ask them what they think the company stands for, and find a common theme that you can pull from to establish a relatable brand for all stakeholders. The more your employees feel included, the better they will represent the brand in their roles!

No matter the size of your company, a successful brand will ensure that its values are felt throughout the company. In the end, baseless or contradictory claims will only cause more harm than good. If you need help creating a cohesive brand identity, contact CreativeWorks Marketing today!

Influencer Marketing: 3 Tips For Finding The Right Influencer For You

photo-634069_1280.jpgIn my last blog I discussed if influencer marketing is right for your business. I highlighted how 94% of those who used influencer marketing believe the tactic to be effective. It appears that when an influencer speaks about a product or service it comes across as a genuine recommendation, not an ad or marketing campaign. It’s believable and people respond. So baring that in mind, I’ve outlined below my three tips for finding the right influencer for you:

  1. Look for an influencer that speaks to your audience. Social media has many of us believing that bigger is better, but this just isn’t so with influencer marketing. Sure, you want an influencer with a big following, but you’re trying to reach a targeted audience – not everyone. Is their audience relevant to your brand? An influencer that speaks to your audience will have the biggest impact on reach, engagement and the bottom line. You’re looking for quality, not quantity.
  2. Evaluate the quality of content they post. Is the content high quality? Does it reflect your brand? Would this person be a good representative of your brand? Are your values aligned? How do they communicate with their audience?
  3. Engagement is a key indicator of what type of results you can expect. How often do their followers respond, comment and share? How active is their social presence?

Influencer marketing takes time. It takes time to find the ‘right’ influencer, evaluate what the value of their content is and also what type of results you may be able to achieve when working with an influencer. Some influencers cost money and, therefore, you do need to invest the time before you decide where to invest.

There’s no doubt though that influencer marketing works, and if you are new to the game and need some help getting started contact CreativeWorks Marketing. We can harness the power of influencer marketing for your company.

Building a Cohesive Brand Identity

489783302I know companies understand that they need to have a brand, but many miss the mark on creating a cohesive brand identity. Although many may see this as ‘fluff’, creating a strong brand identity can be a complicated process that’s difficult to master.

As I tell many of my clients, brand identity is not just a logo; it’s the entire visual language that your company uses to communicate with its audience. It’s the art of portraying the right message and making a lasting, first impression.

Brand identity answers the questions what do you want your story to be and how do you want to be perceived in the marketplace? I’ve outlined below 7 steps that will I hope will help you in developing a cohesive brand identity:

  1. Review your current brand and your competition: Think about how your brand is being perceived in the marketplace and whether the message you’re delivering is clearly understood and reaching your target audience. It’s not enough to just review your brand; you need to understand what you’re up against. Have you done your market research? If not, now is the time.
  2. Audit your audience: Know your audience! Build a brand around what they want (not what youwant). It’s a competitive world out there. If your customers don’t find what they’re looking for from you, they will find it from someone else.
  3. Choose your theme: Choose your theme wisely. A well-conceived theme creates a powerful and effective communication platform which will deliver a higher ROI. A theme is compelling and engaging because it’s able to communicate your brand identity more effectively. It takes brand identity to a whole new level.
  4. Develop a consistent colour palette: Your colour palette is typically defined by the colours in your logo and is the foundation of your visual brand identity. The colours don’t have to be identical to those in your logo but should complement them. Very important – your colour palette must work well with your website and printed material.
  5. Don’t go overboard with fonts: There are hundreds of fonts to choose from but don’t go overboard using too many fonts that may look creative but are difficult to read. Less is more. You can use a different font for headlines than for body text, but the font must be easy to read, and be consistent across your website and print materials.
  6. Use custom design elements: Looking off-the-shelf isn’t going to help you stand out. Custom design elements can be a huge asset to your brand identity. A professional graphic designer can create your logo and various elements of your website. The images don’t have to be the same throughout your website and print materials but all of the visuals should contribute to a consistent look and feel.
  7. Use a consistent tone of voice: You can’t tell your story without words. It’s important to give a great deal of thought to what style of writing will be consistent with the image that you want to portray in the marketplace and mesh well with your imagery. Consistency is key to a successful brand identity. A professional writer will be able to understand your voice and produce work consistent with it.

Every company needs a cohesive brand identity to compete in the marketplace but many miss the mark because they attempt it on their own. You need a professional marketing agency with strategists, graphic designers and professional writers. CreativeWorks Marketing has over 20 years of experience helping companies like yours build cohesive brand identities. Give us a call today and maximize your return on investment.

Second Place Is A First-Rate Strategy

With almost 20 years in this business, it’s not that often that I come across a TV commercial that actually gets me excited, but Classico’s pasta sauce competition commercial has done it. It’s not because of the creativity or the out-of-the-box thinking, but because of the strategy! The commercial establishes a pasta sauce competition, the opponents being a group of Italian “Nonnas” and Classico pasta sauce chefs. When the winners are announced, the Italian Nonnas take home the gold, while the Classico group stands cheering. It ends with a voiceover that says:

“Homemade pasta sauce will always win, but with inspiration from the regions of Italy, we’re a close second.”

WOW! I wasn’t expecting that ending! And that is why the commercial is so effective. The commercial has the ad sponsor, Classico, celebrating the fact they didn’t win a pasta sauce competition, and promoting the fact that their brand was, indeed, second place in the pasta sauce game.

Brands usually don’t take this type of risk by admitting defeat, but by doing the unexpected and taking this risk, and creating a strategic approach, it’s a win-win.

Classico hasn’t created a major marketing campaign for over 10 years, so this ad needed to create some serious dialogue. After conducting some market research, Classico found that their consumers frequently make homemade pasta sauce on the weekend and believe that a store-bought pasta sauce will never live up to something made from scratch. They also found that; while their consumers appreciate homemade sauce more, “for those nights when they want to deliver a great meal, but don’t have a lot of time, they want a high quality pasta sauce alternative.”

Knowing this, Classico launched their “Second only to yours” campaign. Admitting their sauce will never beat a delicious homemade sauce appeals to consumers looking for brand honesty, and as I discussed in last week’s blog, honesty is key in a marketing campaign. Classico knows their consumers value high quality sauce, so by informing them that while they are not going to beat their homemade version, they are still a close second, appealing to this busy target market.

In 1962, this strategy was also met with great success when Avis embraced their second-place status as a way to hype the brand’s customer service with the tagline, “When you’re only No. 2, you try harder.” They retired the slogan last year after finally slipping into third place behind Hertz, 50 years after the tag line was created.

As we can see, this risky strategy worked well for both companies. Classico’s ad has now become a viral video, and Avis produced a popular slogan that was used for half a century. However, if everyone started a marketing campaign claiming they were number two, we might be in trouble. These two case studies are great examples of how well-researched marketing strategies can go against the grain and pay off big time.

Social Media is Not a Do-It-Yourself Project

Social media isn’t just about tweeting where you ate last night, posting vacation photos on Facebook  or finding a date on Tinder. It’s serious business for companies that are serious about attracting and  driving targeted customers to their website and converting leads into customers. In response to the  importance of social media in business, colleges and  universities now offer degree programs in social media – Seneca College (Certificate in Social Media), University of Florida (Masters Degree in Social Media) and Georgetown University (Certificate in Social Media Management) are just a few offering social media degrees. And there’s a rise in social media-oriented M.B.A. programs.

What can social media do for your company?

Every company can benefit from social media. Here are 10 great benefits that your company can derive from a well planned and well executed social media campaign.

  1. Generates leads in a very cost effective manner
  2. Helps establish your brand & increases brand awareness
  3. Builds brand loyalty
  4. Increases website traffic
  5. An excellent platform for engaging with your customers
  6. Helps you reach a targeted audience
  7. Expands your reach
  8. Helps build relationships
  9. Delivers higher conversion rates
  10. Decreases marketing costs

 

Who is using social media for business?

According to the Social Media Examiner, 96% of marketers are using social media.

Why isn’t social media working for my company?

Unfortunately, social media is not a do-it-yourself project. It’s a specialty that requires a particular expertise and skill set. Just as you’re the expert in running your business there are professionals whose expertise is social media.

They understand the science and art behind it and the subtle nuances that can make a big difference in results. Social media requires a strategy, the content that will deliver results, and the analytics to measure those results.

It’s not as simple as just writing a tweet, hoping for the best and expecting results. If you haven’t been seeing results from your social media efforts, I strongly urge you to contact a marketing agency or a consultant to manage social media for your company. With proper expertise in place your social media campaigns will deliver results.

 

Why Your Company Needs to Invest in Marketing

Marketing is not an option; it’s a necessity. And not just for the giants like Coca Cola and Nike. Whether you’re a Fortune 500 or a company of one, you need to invest in marketing in order to be successful.

What does marketing do?

One of my favourite explanations of what marketing does comes from the often quoted Peter Drucker. “The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself”. Mr. Drucker is right. You can have the best product and/or service in the world but without marketing, it’ll be the world’s best kept secret.

Marketing isn’t just one thing. There are many components to marketing – advertising, promotions, websites, social media, content strategy, SEO, SEM, public relations… – all of which are designed to introduce and promote your products/services to potential customers and as a result, generate sales. Marketing:

  • Builds your brand
  • Reinforces your brand
  • Introduces your products/services
  • Promotes your products/services

What questions should you ask yourself before investing in marketing?

Before you invest in marketing you need know everything about your product/service. I suggest that you ask yourself these seven questions:

  1. What is my product/service?
  2. Is my product/service well priced?
  3. What is my value proposition?
  4. Who are my potential customers?
  5. Who is my competition?
  6. How am I different from my competition?
  7. What are my objectives?

How much should my marketing budget be?

I understand that you may be trying to save money, but marketing is not a DIY project and it’s definitely not one-size-fits-all. I’ve seen all sorts of numbers tossed around, but the truth is that there is no hard and fast rule about how much your marketing budget should be.

Every company has different goals, needs, and objectives and these have to be addressed individually. A good marketing consultant/agency will be able to work with you and help you establish what your budget should be in order to realize your objectives. Here’s a great download to help you in your search.