What Went Wrong: Kendall Jenner and Pepsi

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Image courtesy of New York Daily News

In our next series, coined “What Went Wrong,” I’ll be discussing recent controversial marketing campaigns and providing an analysis of why I feel they may have failed.

My goal of this series is to share my analysis of a campaign so that you can see that even the ‘larger’ brands don’t always get it right and also to give you an opportunity to learn from these mistakes and avoid them when it comes to marketing your business.

This week, we’ll look at Pepsi’s Live for Now advertisement featuring Kendall Jenner.

If you haven’t yet seen the “canned” commercial, click here to watch it.

Here are my reasons for why this campaign may have failed to resonate with consumers:

Issue One: Wrong message at the wrong time

It’s no secret that the U.S. is currently in a hyper-politicized state. The intended aim of this campaign was to provide commentary on the current social and political injustices in the country. How Pepsi chose to do this though, in regards to their solution to these injustices, is what led to public outcry.

Shots from the advertisement appear to mimic Black Lives Matter protests in the United States, with a particularly well-known image of protestor Iesha Evans facing two police officers in Baton Rouge. When Kendall Jenner simply hands a Pepsi to one of the police officers, the outcome is joy and applause; if only solving racial injustices was that easy.

Advertisements that choose to make a commentary on societal issues must address them with empathy and sincerity, or risk coming across as tone-deaf, or worse, exploitative.

Tip #1: Be mindful and cautious of the stances you take on politically charged issues, even if your heart is in the right place.

Issue Two: Utilizing controversial celebrities

Celebrity endorsement is nothing new when it comes to selling products or services, especially for big brands. But selecting Kendall Jenner to be the new face of Pepsi proved to not be so wise. While Kendall Jenner has achieved tremendous success in her career, she has also received criticism in the past for appropriating black culture and for copyright infringement.

Businesses must be extremely careful that the public figures that represent their brand have not been involved past controversies. These past missteps should have been taken into account, especially in an advertisement that seemed to mimic Black Lives Matter protests.

Tip #2: Similar to celebrity endorsement for large brands, you may want to choose influencer marketing as a marketing technique. Before selecting an influencer, ensure the influencer you choose aligns with your values and is free from controversy that may tarnish your brand.

Issue Three: Not learning from past mistakes

In 2013, Pepsi-owned Mountain Dew released an advertisement featuring an injured woman on crutches identifying a criminal from a police lineup of 5 African-American men. The ad was immediately criticized as insensitive towards the serious issues of violence against women and systemic racism in the criminal justice system. It’s crucial that businesses understand feedback and criticism and ensure that past mistakes are not repeated.

Tip #3: It’s always important to publicly address negative criticism in the online world. If your business has received a negative comment or review on a social platform or search engine, take some time to respond to the unhappy consumer by addressing their concern and providing any assistance in resolving the manner. That is, of course, if the comment does not contain obscene wording or profanity, in which case deleting the comment would suffice.

As a small business, it’s important that your marketing is executed in a strategic manner. As we’ve seen with this controversial story, one wrong move could lead to the demise of your business. Contact the professionals at CreativeWorks Marketing today for assistance with your marketing campaigns!

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What Does It Really Mean Series: Video Marketing

video-1606945_1280.pngIn the last of our “What Does It Really Mean?” series, I’d like to explore the term Video Marketing. Although you may not be familiar with the term Video Marketing, you’ve no doubt come across video while interacting on social media platforms, using mobile apps or watching television. Video is everywhere and becoming more popular by the day! A Cisco study predicts that by 2019 video will represent 80% of all Internet traffic.

What is video marketing and what can it be used for?

Of all the terms we’ve delved into in this series, Video Marketing is the simplest to explain. It means using video to promote or market your brand, product or service. Video Marketing is incredibly versatile and it can be used very effectively on your website, social media channels and YouTube for many things including:

  • Promoting your brand
  • Product demonstrations/information
  • Testimonials
  • How- to videos
  • Corporate training
  • Live stream events
  • Entertainment
  • And more

What are the benefits of Video Marketing?

There is an abundance of data proving that Video Marketing can raise awareness of your brand/products/services, promote your company, drive sales and/or engage your customers.

  • Video is an SEO gold mine, helping build backlinks to your site, boosting likes and shares (which can affect search rankings), and driving traffic to your site (Content Marketing Institute)
  • Adding a video to your website can increase the chance of a front page Google result by 53 times (Comscore)
  • Almost 75% of marketers agreed that video is key to driving conversions (Demand Metric survey)
  • After watching a video, customers are 64%-85% more likely to make a purchase
  • Some statistics indicate that on Facebook, a video post offers a whopping 135% greater reach than a post with a photo (Demand Metric survey)
  • Email subject lines that include the word “video” see a 19% increase in openrates, and a 65% boost in click-throughs (Content Marketing Institute)
  • Marketers who are using video are seeing 49% faster growth in revenue (Aberdeen Research)

Are major brands using Video Marketing?

Absolutely! Major brands worldwide have jumped on the video bandwagon. A well-planned, well-executed Video Marketing campaign is a great way to showcase your brand, differentiate you from your competition and help you build an emotional connection with your audience in 60 seconds or less.

Brands including Nike, Hotels.com, Airbnb, Under Armour, Coca Cola and Toyota are just a few that have embraced Video Marketing with a passion. In fact, major brands are not only creating their own YouTube channels but 61 of the top 100 brands now embed YouTube videos on their websites (Content Marketing Institute). Some brands are combining professionally produced content with user-generated content like candid reaction videos. The results both engage and entertain, and that’s the goal.

Should you be using Video Marketing?

Video marketing is so effective that I recommend that every marketing campaign incorporates video into the mix. However, this is not as simple as point and shoot. A badly done video is worse than no video at all. Although user-generated video can be used with professional video in a campaign, it should not be used on its own. Producing a video requires a professional expertise that’s not typically found in-house.

Our production arm, CreativeWorks Productions, is a full-service video production company with well-seasoned producers, and a highly skilled crew with decades of experience working on video productions for private companies to public ones such as the CBC, CTV, Rogers, and Alliance Atlantis. Contact the professionals at CreativeWorks Marketing today to discuss how we can integrate Video Marketing into your marketing and deliver professional results.

What Does It Really Mean Series: Mobile Friendly

electronics-1851218_1280Next in our “What Does It Really Mean?” series is the term Mobile Friendly. I admit it sounds odd to think of mobile in terms of it being friendly or unfriendly. However, the reality is that for most businesses to succeed in this competitive marketplace, understanding what Mobile Friendly is all about is very important.

What does it mean to be mobile friendly?

We typically think that mobile friendly means responsive design – a website detects the screen size of the user and delivers your site’s content in a way that’s optimized for that screen size. However, mobile friendly refers to more than just websites; it means that all aspects of your marketing and sales efforts play well on mobile devices. After all, don’t you engage with your customers via email and on a variety of social media platforms? These forms of engagement can all be impacted by mobile.

According to Google, a website must include the following features to be classified as “mobile friendly” by their Googlebots:

  1. It avoids software that’s not common on mobile devices (like Flash)
  2. Uses text that is readable without zooming (don’t make users pinch to zoom)
  3. Sizes content to the screen so users don’t have to scroll horizontally or zoom
  4. Places links far enough apart so that the correct one can be easily tapped (design for the fat finger)

Why is it important for your company to be mobile friendly?

Last year, the CRTC stated in its Communications Monitoring Report that there are 28.8 million wireless subscribers in Canada. As well, a new Pew Research report states that 67% of Canadians own a smartphone. As the use of mobile devices increases, Canadians are spending more time on mobile apps than ever, even as global growth in mobile app use slows down. And, you need to be where your customers are – on mobile devices. According to Flurry, Canadian mobile app use grew by an average rate of 74% in 2016, far exceeding the global average of 11%. The top five categories of apps all had 55% growth or more:

  1. Health
  2. Fitness
  3. Shopping
  4. Business
  5. Finance

How being mobile friendly improves the customer experience

The best way to differentiate your company from the competition is by providing an exceptional customer experience. Being mobile friendly is an increasingly important part of that customer experience. With more of your customers engaging on mobile devices, you have to ensure that not only your website, but your company, is mobile friendly. Your customers’ experiences have to be consistent across all devices. You want your customers engaged and coming back for more. Unsatisfied customers look elsewhere.

Geo- location targeting can also enhance the customer experience. A mobile device can identify its location and report it to an ad server that maintains a database of location data and ad campaigns. When a customer enters a particular location, the ad server will send relevant ad notifications to their mobile device. Have you ever walked in a store and immediately got a text message offering you $10 off on your next purchase of $50 or more? That’s geo-location targeting.

Marketing campaigns use geo-targeting to reach the right audience because location does impact demographics and buying behaviour.

In order to reach your customers on all devices and provide them with a stellar customer experience, I believe that it’s important for every company to be mobile friendly. If you’re interested in learning more about becoming mobile friendly or are ready to take the plunge, contact CreativeWorks Marketing today. We have the technical expertise to ensure that your customers are engaged and coming back for more. And we’ll be to explain everything to you in real people-speak and work with you to determine the best approach for your company.

What Does It Really Mean Series: Native Advertising

570074655_1280x720Next in our “What Does It Really Mean” series is Native Advertising. This is another one of those confusing industry buzzwords, but one that’s important because native advertising is everywhere. With more people turning off traditional forms of advertising, marketers are employing more subtle forms of messaging. You may have engaged with native advertising and not even know it. Let me demystify native advertising for you.

What is native advertising?

Native advertising is paid advertising that’s so artfully created that it blends seamlessly into the non-paid content that surrounds it. It’s designed to trick you into believing that these native ads are actually part of the content. As a result, they’re much less disruptive and more engaging than traditional advertisements.

How does native advertising differ from traditional forms of advertising?

Traditional display ads are the boxes and banners we’re all used to seeing at the top of search engine results pages. These ads are obvious promotions with calls to action; their purpose is to get you to buy. Native ads are totally different. They’re created to match the look and feel of the content they’re seamlessly integrated with so that they appear to be part of the content itself. When executed well, you shouldn’t be able to pick out the native ad in the content. They’re not designed to sell; they’re designed to influence content, generate brand awareness and improve site traffic. It’s quite a piece of clever trickery.

What are the benefits of native advertising?

As consumers, we’ve become ad savvy. We can spot paid ads a mile away and we don’t trust them. Many of us don’t consider traditional ads relevant anymore and as a result we block them. According to a new report by PageFair, ad blocker usage surged 30% in 2016. There were 615 million devices blocking ads worldwide by the end of 2016, 62% (308 million) of those mobile. Desktop ad blocker usage grew 17% year-over-year to 236 million. As a result, native advertising is proving to be more successful than traditional online advertising. On mobile devices the average click-through rates are four times higher for premium native ads versus non-native display ads (Business Insider). Native ads are not easily identified as paid advertising and therefore there’s a greater chance that the consumer will trust a native ad and engage with it. According to Forbes:

  • People view native ads 53% more frequently than traditional ads
  • Native advertising can increase brand lift by as much as 82%.
  • Purchase intent is 53% higher when consumers click on native ads instead of traditional ads
  • Native ads containing rich media can boost conversion by as much as 60%

Are there any disadvantages to using native advertising?

Native advertising is very effective as long as people remain unaware that they’re reading and possibly engaging with an advertisement. The potential problems arise if the ad’s cover is blown. You then risk a backlash by people who feel tricked and could potentially develop a negative mindset against your brand.

If you’re interested in learning more about native advertising or would like to incorporate it into your marketing campaign, contact CreativeWorks Marketing today. Our expert advice, strategy, planning and execution can make a significant difference to your bottom line.

What Does It Really Mean Series: Marketing Automation

Marketing AutomationThere are so many buzzwords being tossed around these days in the marketing world that it’s hard to keep up. It’s important that you understand what these terms mean so that you can make an informed decision on what’s right or wrong for your company. That’s why I’ve created this new series: What Does It Really Mean? I’ll take each of these confusing buzzwords, one by one, and explain them to you in “real people speak”. The first in our series is Marketing Automation.

What is marketing automation?

Although the term marketing automation makes it sound as though the art and science of marketing has become entirely automated, nothing could be further from the truth. There is much more involved than the click of a button. Marketing automation is a category of software that can automate certain repetitive tasks such as social media, lead management and tracking and monitoring campaigns. Marketers use marketing automation to help us keep up with the many platforms we’re often engaging with on a daily basis. It allows us to be more operationally efficient and help you to grow revenue faster.

How can marketing automation help your business?

  • Save time and money. Labour intensive process that traditionally have been done manually, such as scheduling social media, can now be automated, saving time and money and increasing productivity.
  • Increase efficiency. Multiple campaigns can be scheduled well in advance and fewer touch points reduces errors.
  • Simplify multiplatform management. Consumers can be found on any number of platforms and it seems that more are cropping up daily. It’s become increasingly difficult to keep up with the management of all of these platforms. Marketing automation can help monitor multiple platforms on a daily basis.
  • Improve lead management: Marketing automation systems can integrate with your CRM system so that you’ll be able to nurture your leads, not lose track of them.
  • Improve customer retention. Marketing automation collects data that provides relevant insight to your customers, allowing you to anticipate your customers’ needs.
  • Personalize the experience to the user. Marketing automation tools allow you to personalize your relationship with every customer with strategies like lead qualification.
  • Track and monitor. Marketing automation can help track your marketing expenditures and monitor the responses to your marketing campaigns.

What are the pitfalls of marketing automation?

The number one pitfall of marketing automation is not having the resources or training to make it work. This is why I strongly recommend that you engage with a reputable marketing agency. Left to your own devices, you may automate the wrong processes. In addition, many people are under the misconception that marketing automation does marketing and lead generation for you; but that’s not the case. You have to build a pipeline of targeted, pre-qualified leads before you engage marketing automation. Only then can it help you manage and nurture your leads.

How can you integrate marketing automation to complement your marketing activities?

I read an article recently that described marketing automation software as the “Swiss Army Knife” of the software world because it’s so versatile. Marketing automation software works with your marketing activities; it doesn’t replace them e.g. it can leverage your data to tell you which leads are your hottest prospects and give you greater visibility into which marketing campaigns are generating the best ROI. It can streamline manual processes, improving efficiencies, increasing productivity and saving time and money.

Marketing automation can provide many benefits for your company as long as you have a clear plan and a strategy to execute. In order to realize the benefits, you need a marketing automation expert on your team. CreativeWorks Marketing has the one-two punch – expertise in marketing and marketing automation. Take advantage of our 20+ years of marketing knowledge and contact us today.

Influencer Marketing: 3 Tips For Finding The Right Influencer For You

photo-634069_1280.jpgIn my last blog I discussed if influencer marketing is right for your business. I highlighted how 94% of those who used influencer marketing believe the tactic to be effective. It appears that when an influencer speaks about a product or service it comes across as a genuine recommendation, not an ad or marketing campaign. It’s believable and people respond. So baring that in mind, I’ve outlined below my three tips for finding the right influencer for you:

  1. Look for an influencer that speaks to your audience. Social media has many of us believing that bigger is better, but this just isn’t so with influencer marketing. Sure, you want an influencer with a big following, but you’re trying to reach a targeted audience – not everyone. Is their audience relevant to your brand? An influencer that speaks to your audience will have the biggest impact on reach, engagement and the bottom line. You’re looking for quality, not quantity.
  2. Evaluate the quality of content they post. Is the content high quality? Does it reflect your brand? Would this person be a good representative of your brand? Are your values aligned? How do they communicate with their audience?
  3. Engagement is a key indicator of what type of results you can expect. How often do their followers respond, comment and share? How active is their social presence?

Influencer marketing takes time. It takes time to find the ‘right’ influencer, evaluate what the value of their content is and also what type of results you may be able to achieve when working with an influencer. Some influencers cost money and, therefore, you do need to invest the time before you decide where to invest.

There’s no doubt though that influencer marketing works, and if you are new to the game and need some help getting started contact CreativeWorks Marketing. We can harness the power of influencer marketing for your company.

Influencer Marketing: Is it Right for Your Business?

CWM Aug 1We all know that in the digital world the only thing constant is change. It seems that every day I hear about a new social media platform emerging and with it a new “superstar”. These “superstars” are not famous for anything except their ability to influence online buyers making them in some ways just as or more powerful than that of actors, actresses and athletes. They have millions of followers on various social media platforms who hang on their every word and accept what they say as gospel. Leveraging these influencers to promote your product or service can be extremely lucrative for your company, but is it right for your business? I’ve outlined below some information on influencer marketing and a few tips to get you started.

What is influencer marketing?

If you are wondering what is influencer marketing; it engages key individuals with large followings to leverage influence among their followers. In essence it’s about having a person of influence drive your brand’s message to a larger market in a way that’s perceived to be authentic and organic. As people ignore traditional ads in ever increasing numbers, the most lucrative opportunity for companies looking to drive brand awareness and sales is influencer marketing.

Does influencer marketing work?

When an influencer speaks about a product or service it comes across as a genuine recommendation, not an ad or marketing campaign. It’s believable and people respond.

  • 94% of those who used influencer marketing believe the tactic to be effective (Lingia’s State of Influencer Marketing Survey)
  • Influencer marketing’s top benefits entail creating authentic content about their brand (87%), driving engagement around their brand (77%) and driving traffic to their websites or landing pages (56%) (Lingia’s State of Influencer Marketing Survey)
  • Marketing-induced consumer-to-consumer word of mouth generates more than twice the sales of paid advertising. And of those that were acquired through word-of-mouth had a 37% higher retention rate (McKinsey)
  • Twitter reports that 49% of consumers seek purchase guidance from social media influencers
  • 40% of Twitter users said they had made a purchase as a direct result of an influencer’s Tweet
  • 20% said that a Tweet from an influencer inspired them to share their own product recommendation

Now that you know what influencer marketing is and that there are solid stats to support that it does work if done properly, stay tuned until next blog when I’ll outline a few tips on how to get started.

In the meantime, if you have any questions about the power of influencer marketing contact us today!