digital

3 Things to Consider to Overcoming Privacy Concerns of Cookies

CWM TuesdayYou may have heard of the term “cookie” or come across it in your online experience. But what does it mean? What does it mean for consumers? And what does it mean for you as a business owner or manager?

Have you ever noticed when booking travel destinations online that the next day or time you are on the internet, ads or messages will appear from other travel sights? This is not a coincidence – this is as a result of cookies tracking your purchasing and surfing behaviours.

Cookies are therefore a key tool that we marketers can use to track customer behaviour and purchasing choices. They can help your business understand your customers so that you can provide them with tailored content specific to their behaviours.

From a marketing perspective then – cookies provide us with a pull-push approach, but the challenge is we need to make sure our campaigns are transparent and therefore we need to utilize cookies in a way that the customer does not consider invasive of their privacy.

I wanted to share with you a few tips that will help you overcome privacy concerns raised by cookies when planning your next online marketing campaign.

  1. Show transparency

The most important thing to consider when using cookies is that privacy is the biggest concern. Let your customers know when they visit the site that you are using cookies to provide them a tailored experience.

One popular approach is to provide a notification on your website. For example, a website will post a notification like this:

Company X sites use cookies and similar technologies. By using company X sites, you are agreeing to our revised Privacy Policy and Terms of Service, including our cookie policy.

A simple notification like this serves to provide both knowledge and consent. The choice is then on the consumer to continue using the service. Your customers will appreciate that you are being transparent with them, and that they are being given a choice.

  1. Value-added, permission-granted

Make sure you have a strong value proposition. Based on consumer behaviours in downloading Apps, if you can provide them with the tailor product/service they need, and the value is there for them, they will grant you permission to track them.

  1. Make it part of a larger strategy

For a cookie to be effective, it should be used as part of a larger marketing automation strategy. Just simply placing cookies on your site only tracks users on your site, and does not give you much “intel” on what your customers are doing and where they are going online. You’ll need to track them across many sites, to gain a richer understanding of who they are and how you can push them targeted content.

With all of the exciting automated marketing technology that is available to us today, we need to always put our customer first and ensure they are not feeling their privacy is being compromised.

Do the benefits of cookies overcome its potential danger to privacy? Do you have other online strategies for understanding your consumer behaviours?

The Mystique of SEO

SEO-mystiqueIt seems like SEO is big business these days – it’s the “buzzword” de jour! With more and more SEO consultants, online SEO experts, SEO packages, SEO promises, and SEO professionals popping up every day, I find myself and many of my clients bombarded with the pointed message: “Your business will die without proper SEO” (I am paraphrasing of course).

With many web companies, online providers and marketing companies all providing SEO, how are you to know which one is offering the right SEO for you? Should you buy that SEO package online or use the consultant from that SEO Company everyone is talking about? I certainly understand all the SEO confusion that exists in the marketplace.

SEO by its shear nature is continuously evolving which is why there seems to be a mystery around what it is exactly. Let’s demystify it: SEO, or Search Engine Optimization, plays an important role in your customer’s research and buying cycle. It attracts potential buyers to your website through critical and relevant keywords and phrases ranked high in search engines where searchers are already looking for information about them. SEO is about being where your customers are, and directing them towards solutions you offer them.

SEO is so important, in fact I would say it is absolutely essential to helping you grow your online business, but like other marketing tactics, SEO needs to be part of your marketing strategy.

A good marketing strategy will provide an indication of which marketing tactics should specifically target your audience. The tactics will complement SEO and in combination, strengthen and reinforce each element to grow your business exponentially. To be clear, SEO alone (i.e. without brand awareness, and a strategy) cannot help you reach your highest marketing potential.

How much you should invest in SEO, what type, and who implements, are great questions for a discussion to have with your trusted marketing agency or advisor. Although they may not be SEO experts, they should be able to help you understand why you need it, what type of investment you might be looking at, and point you in the direction of a professional SEO specialist.

Does your marketing agency provide you with SEO services? What type of successes have you had with your SEO? How long did it take for you to see results? What investment have you made? I look forward to your comments below.

Social Media Strategy Before Social Media Tools

10-Steps-To-A-Successful-Social-Media-StrategyIt seems easy, right? Just choose which social networks you want to appear on and then post away! Wrong. Unfortunately, many businesses have taken the approach of tools before strategy and the results are, not surprisingly, poor. A posting schedule lacks focus, approach, and direction, which are the crucial first steps in driving your business’ success.

Social media is just another tool in the marketing tool box, much like your website, advertising, special promotions, and campaigns, so you need to look at creating a social media strategy BEFORE you decide on which network to use (Facebook, LinkedIn, Pinterest, Twitter, Instagram, etc.). Tools need to be considered last, not first. Why? Because tools change. They always do. There was a time when Netscape seemed invincible. Yahoo, too. And how can we forget about MySpace. If you fall in love with tools, you’ll constantly be changing directions, with no real plan to guide your way.

The strategy will further outline how you brand yourself in social media networks. For businesses with an established brand, this may not be a problem, but you will need to investigate how your offline branding strategy translates into social media marketing.

Unless you have the internal skills and expertise, I’d strongly recommend you engage the services of a strategic marketer to help you create your strategy.

In addition to kicking off the strategy with a clear definition of what makes your business unique, you’ll want to make sure your strategy includes consideration of what your relationship is with your audience, how they use social media, how you’ll deal with unfavourable comments, what resources will monitor the conversations and what metrics you are going to use to determine your success.

What do you think? What are your special tips for making social media engagement effective at driving your business’s success?  I look forward to your comments below.

Emotions are High with Online Advertising

storytelling-marketing-speak

Last month, I shared an infographic about how Cutting through the informational overload with effective storytelling helps SMB owners make an emotional connection to their consumers by making their brand more memorable to your target audience.

One of the takeaways from this infographic was that statistically “everybody wants multimedia”, and multimedia is a great way to tell a story. But as we all know, video can be expensive, particularly when buying air time, so where better to advertise your multimedia… online of course, where you don’t need 30-second spots.

That means there is an opportunity to show more rich advertising. A great example of this type of advertising is the British Airways 5-minute film online film, promoted with shorter-form ads in other media, entitled A Ticket to Visit Mum. The airline had analyzed 1,400 routes and found too many empty seats on its New York-Mumbai offerings. A traditional solution might have been a seat sale, or touting its vegetarian meal. But the airline thought it needed to connect in a deeper way.

It surprised a real-life Indian mother who had a typical story – a son making a life for himself in the U.S. – with a visit from her son. Following the campaign, sales are up roughly 50 per cent on that route.

Research has shown that there is a direct link between the likeability of an advertisement and purchase intent, said Peter Murray, a New York-based consultant and PhD in consumer psychology with expertise in the role of emotion in marketing.  “There is an emotional imprinting, if you will, on the brand,” he said. “…People are attracted to brands we like just as we’re drawn to people we like.”

But there is another big reason why emotional marketing works with our brains: aside from all the sharing, all the online clicks, the most important thing for advertisers is to make consumers remember them.

“Our minds primarily work as storytelling machines,” Dr. Murray said. “We don’t remember things as facts, we remember things as stories. … That’s why emotion is potentially a very powerful vehicle.”

What do you think of this ad?  Can you relate? Have you considered telling your story with an emotional video story? I look forward to hearing from you in the comments.