Marketing Agency vs. Internal Hire: Which Should You Choose?

Screen Shot 2018-03-06 at 2.25.49 PMIt’s a question I hear often when meeting with small business owners: “Why should I hire a marketing agency over an internal resource?” Undoubtedly, it’s a fair question to ask, and one that I would encourage any small business owner to ask when seeking marketing expertise. The answer will be different for every business because each business has its own unique goals and challenges it faces.

With that said, here are some things to consider when deciding whether a marketing agency or internal resource will be the best asset for your business:

  1. A marketing agency is full-service and more cost-effective

Think about it – at a marketing agency, you’re given access to a full team of marketers and specialists, including project managers and strategists, web developers, graphic designers, and so on. When looking to hire an internal marketing coordinator, for example, it can be difficult to find someone who is proficient in all of these skills. By hiring a marketing agency, you’ll receive top-level quality work for less than what you’d typically pay a full-time coordinator.

  1. An internal resource will know the intricacies of your business

With a full-time internal hire, they’ll be exposed to your business for at least 8 hours a day, 5 days a week. As a result, they’ll know every little detail of your business, from service and product details to customer policies. An agency will only become aware of these intricacies if and when they are shared with the team. It’s important that internal resources share as much information as possible with their agency to get the best results from their marketing.

  1. A marketing agency will increase productivity of your internal team

As briefly mentioned in the first point, a marketing agency provides a full team of resourceful marketers waiting to be called upon for their knowledge and assistance. By hiring a marketing agency to support your internal team, you’ll provide them with more time to focus on their core tasks, while additional marketing-related tasks, whether strategic or tactical, can be assigned to the marketing agency to handle. By burdening your existing staff with an extensive list of actionable items, you may be contributing to a decline in productivity due to burnout or exhaustion.

So, what’s the verdict?

While it truly does depend on the needs of the business, I find that the best outcome for most businesses is often the result of a collaborative approach between internal resources and marketing agencies. Each party has value in its own right, and when internal resources are able to share business goals with their marketing agencies, that’s when you’ll see the most from your marketing efforts. Contact CreativeWorks Marketing to begin your collaborative marketing journey today!

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