Emotions are High with Online Advertising


Last month, I shared an infographic about how Cutting through the informational overload with effective storytelling helps SMB owners make an emotional connection to their consumers by making their brand more memorable to your target audience.

One of the takeaways from this infographic was that statistically “everybody wants multimedia”, and multimedia is a great way to tell a story. But as we all know, video can be expensive, particularly when buying air time, so where better to advertise your multimedia… online of course, where you don’t need 30-second spots.

That means there is an opportunity to show more rich advertising. A great example of this type of advertising is the British Airways 5-minute film online film, promoted with shorter-form ads in other media, entitled A Ticket to Visit Mum. The airline had analyzed 1,400 routes and found too many empty seats on its New York-Mumbai offerings. A traditional solution might have been a seat sale, or touting its vegetarian meal. But the airline thought it needed to connect in a deeper way.

It surprised a real-life Indian mother who had a typical story – a son making a life for himself in the U.S. – with a visit from her son. Following the campaign, sales are up roughly 50 per cent on that route.

Research has shown that there is a direct link between the likeability of an advertisement and purchase intent, said Peter Murray, a New York-based consultant and PhD in consumer psychology with expertise in the role of emotion in marketing.  “There is an emotional imprinting, if you will, on the brand,” he said. “…People are attracted to brands we like just as we’re drawn to people we like.”

But there is another big reason why emotional marketing works with our brains: aside from all the sharing, all the online clicks, the most important thing for advertisers is to make consumers remember them.

“Our minds primarily work as storytelling machines,” Dr. Murray said. “We don’t remember things as facts, we remember things as stories. … That’s why emotion is potentially a very powerful vehicle.”

What do you think of this ad?  Can you relate? Have you considered telling your story with an emotional video story? I look forward to hearing from you in the comments.


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